
Customer service
How can we help?
MIMMTI 1.0 and 2.05 questions
Amara, Zoya and Kids Bag3 questions
SleepyBeebi2 questions
Sleepynest3 questions
Planners and books3 questionsNo question found. Feel free to ask us, we'll help you within 2 working days, usually the next working day.
Ordering & shipping
Delivery times, shipping costs, payment and tracking your parcel.
What are the delivery times?
🇳🇱 NETHERLANDS
Ordered on a working day before 6 pm = delivered the next working day. Ordered after 6 pm, at the weekend or on a public holiday? Then your parcel leaves on the next working day.
🇧🇪 BELGIUM
Delivery time: 2 working days
🇩🇪 GERMANY
Delivery time: 2-3 working days
🇪🇺 REST OF EUROPE
Delivery time: 3-6 working days
In the Netherlands, PostNL delivers your parcel. Outside the Netherlands we usually ship with FedEx. You always get a track & trace code.
Letterbox parcel?
Sleepynest, SleepyBeebi, Calm Bundle, nursing cover, Wash & Go Bag and loose accessories come as a letterbox parcel: delivered within 1-2 working days.
Need it by a fixed date?
For a maternity gift, baby shower or holiday: order a few days early and you'll always be fine.
What are the shipping costs?
Free shipping from €69.90 in the Netherlands, Belgium and Germany
Below that you pay €4.95 in the Netherlands (under €25: €5.95) and €5.95 in Belgium and Germany.
You always receive a track & trace as soon as your order is on its way.
How can I pay? Can I pay afterwards?
Yes, you can pay afterwards. You can pay with:
- iDEAL and Wero
- Bancontact
- Klarna (pay later or in 3 instalments)
- PayPal
- Credit card (Visa and Mastercard)
- Apple Pay and Google Pay
Where is my order?
As soon as your parcel is on its way, you'll get an email with your tracking link. Also check your spam or your "promotions" tab.
Has your tracking stood still for 2 working days, or is there still nothing after 3 working days? Email us your order number at info@mimmti.com and we'll look into it straight away.
Does it say "delivered" but you have nothing? Check with your neighbours and in a safe spot by your door. The tracking link sometimes shows a photo or a pick-up point. Still nothing? Email us within 48 hours and we'll start an investigation with the carrier.
Can I cancel my order or change my address?
Ordered by accident, picked the wrong colour or made a mistake in your address? Email us as soon as possible at info@mimmti.com with your order number (and for an address change: street, house number including any addition, and postcode).
As long as your parcel is still in our warehouse, we'll update it or cancel your order. If it has already been handed to the carrier, that unfortunately isn't possible any more. You can then send it back within 14 days. So email us as soon as you can: on working days your order often leaves the same day.
Tip: if you pay with Apple Pay or Google Pay, check which address is being sent along.
I'm missing the free extras (clips, bottle warmer, mat)?
The stroller clips, bottle warmer and changing mat are inside the bag. Look carefully in all the pockets: the mat is often folded in the main compartment, the clips and bottle warmer in an inner pocket.
Does a digital planner or book come with your order? It arrives right after payment in a separate email with a download link (check your spam too).
Still missing something after checking? Email us within a week with your order number and a photo of everything that was in the bag.
Returns & warranty
Sending back, exchanging, something broken or the wrong item.
How do returns work?
Done in 2 minutes:
- Fill in the return form
- Get your QR code or return label straight away
- Take your parcel to a drop-off point
No printer needed. Just have the QR code scanned.
Money back: Within 5 working days after we receive your return, we refund the purchase amount.
The rules:
- Register your return within 14 days
- Unused & in original condition
- With labels and packaging
Return shipping costs are at your own expense.
The returns portal doesn't accept my order number?
Use your order number with a # in front.
Example: #15358 (not: 15358)
You'll find your order number in the confirmation email. No email? Check your spam or get in touch.
Can I exchange for a different colour?
Yes. Send your bag back within 14 days via our returns portal and order the colour you do want. As soon as your return arrives, you'll get your money back.
I received the wrong product or it's damaged?
Sorry, that shouldn't happen. Email us within a week at info@mimmti.com with:
- your order number;
- a photo of what you received (for damage: one photo of the whole bag, one close-up, and a photo of the box).
Then we'll look into it for you.
Do your products have a warranty?
Every MIMMTI bag comes with a 2-year warranty from purchase. For the MIMMTI 1.0 and 2.0, there is also a 5-year warranty on how the Stay-Open™ frame works.
What isn't covered:
- Wear and tear from everyday use
- Damage from packing too heavily or overloading
- Damage from washing in the washing machine or tumble dryer
- Stains, discolouration and scratches from use
- Damage from misuse or an accident
What is covered: material defects that didn't result from use. You'll usually notice a material defect within the first few weeks.
How to report it: email info@mimmti.com with your order number, photos of the whole bag and of the problem, and a short explanation of how it happened. Without an order number and photos, we can't assess your report.
Your statutory rights always apply.
Is NanaBeebi the same as MIMMTI?
Yes. NanaBeebi is the old name of MIMMTI: the same makers and the same bags. If you have a bag with the NanaBeebi logo, it's covered by our service and warranty as usual. Only buy via mimmti.com or our official stores on bol.com, Zalando and Amazon.
I haven't had a reply to my email yet?
We answer every email within 2 working days, usually the next working day. We work Monday to Friday, 9:00-17:00. We don't read emails at the weekend or on public holidays: if you write on Saturday or Sunday, you'll hear from us by Tuesday at the latest. Heard nothing? Check your spam or your "promotions" tab: our reply comes from info@mimmti.com. Put your order number in your message and we can help you faster.
MIMMTI 1.0 and 2.0
Stay-Open, what fits inside, washing and the difference.
What's the difference between the MIMMTI 1.0 and 2.0 diaper bag?
Two bags. One idea. A different lifestyle.
MIMMTI 1.0
For parents who love overview and comfort.
Lightweight, pleasant to use and cleverly organised.
Made of polyester and roomy enough for everything you need day to day: from quick trips to full days out.
MIMMTI 2.0
For parents who appreciate that little bit of extra space and a more refined look.
Made of vegan leather, sturdily built, slightly roomier and with the same clever layout.
Also perfect for everyday use and long days with everything within reach.
Not better or worse.
Both roomy. Both practical.
The difference isn't in what fits inside, but in what you prefer to carry.
In short:
→ MIMMTI 1.0: lightweight, comfortable, polyester
→ MIMMTI 2.0: a little more space, vegan leather
See our bestseller, the MIMMTI 2.0
→
What exactly is the "Stay-Open" opening?
This is our secret weapon and the reason 100,000+ parents chose MIMMTI.
The Stay-Open opening is a built-in metal frame that keeps your bag wide open. That means:
- No more digging, you see everything at a glance
- One hand is enough, grab what you need while holding your baby
- From 30 seconds of searching → 1 second to grab
Know that moment?
A crying baby on your arm, desperately digging in a collapsed bag for that pacifier or wipe? That's exactly why we developed the Stay-Open opening.
How much fits in the diaper bag?
More than you think! The MIMMTI has 6+ organised pockets for:
- 6-8 diapers
- 2-3 bottles (in the insulated pockets)
- Wipes (a dedicated side pocket for quick access)
- Spare clothes
- Your own things (phone, wallet, keys)
- Anti-theft pocket on the back for valuables
Included: changing mat, stroller clips and bottle warmer.
Can I wash the diaper bag?
Clean your bag with a damp cloth and a mild soapy solution, and leave it to air dry.
Not in the washing machine or tumble dryer. The bag could lose its shape, and seams and pockets could be damaged. Damage from machine washing isn't covered by the warranty.
Does the diaper bag suit dads too?
Absolutely! This was one of our most important design criteria.
The MIMMTI is deliberately designed as unisex, in neutral colours (black, grey, taupe, cognac). No pink hearts or "mum bag" vibes, just a stylish backpack that anyone carries with pride.
Tip: Lots of dads tell us they use the bag for work or the gym too. Nobody notices it's a diaper bag!
Amara, Zoya and Kids Bag
Which bag suits which stage?
What's the difference between the MIMMTI Amara and the MIMMTI 2.0?
The MIMMTI Amara is a diaper bag that looks like a handbag: with an insulated pocket for the bottle, a zip pocket on the back and four ways to carry it (in your hand, over your shoulder, crossbody or on the stroller). The MIMMTI 2.0 is a diaper bag backpack with the Stay-Open frame and 24.5 litres of space: ideal if you carry a lot with a baby.
Who is the MIMMTI Zoya for?
For the toddler stage: your child is walking and you need less. The Zoya is compact and you wear it crossbody, so your hands are free. You grab the wipes with one hand from the pocket with the flap, and the zip pocket behind it fits a diaper and your phone.
What do I get with the MIMMTI Kids Bag?
The Kids Bag is a timeless kids' backpack without prints, for toddlers and preschoolers. It comes with a free insulated lunch bag and stroller clips.
SleepyBeebi
Sizes and how it differs from a sleeping bag.
What's the difference from a normal sleeping bag?
The SleepyBeebi is a onesie with a built-in footed sleeping bag, the best of both worlds:
- Free legs: Your baby can move and kick freely
- Fold-over feet: No more cold toes or kicked-off socks
- Quick bottom: Change in 10 seconds without waking your baby
- Security: Fits like a second skin, so your baby feels safe
End the sock war!
The fold-over cuffs mean you'll never again be searching for kicked-off socks at 3 in the morning.
See SleepyBeebi →
What age is the SleepyBeebi for?
The SleepyBeebi comes in several sizes:
- 0-2 months
- 3-6 months
Ideal for babies who move and kick a lot, and for whom a regular sleeping bag feels too restrictive.
Sleepynest
Does it fit your pillow, safety and reflux.
Does the Sleepynest fit my nursing pillow?
Yes! The Sleepynest fits almost all nursing pillows in the Netherlands (not extra-large or American pillows). Please note: it's a cover for your nursing pillow, not a pregnancy pillow. The pillow is not included.
Smart: You use what you already have! No need for an expensive €150+ baby nest, just upgrade your existing nursing pillow.
Is the Sleepynest safe?
The Sleepynest is made for relaxing moments under supervision, not for unsupervised sleep.
- Swaddle function: a soft strap that gives your baby a secure feeling and helps them lie calmly.
- Breathable cotton: soft and airy.
Important: never leave your baby alone in the Sleepynest and don't use it for night-time sleep. Always put your baby down to sleep on their back in their own cot.
Does the Sleepynest help with reflux?
Many parents of babies with reflux choose the Sleepynest because the nursing pillow creates a natural slight incline.
This can help with:
- Reducing spit-up after feeding
- A more comfortable position for babies who arch their backs
- Lying more calmly than on a flat surface
Please note: the Sleepynest is not a medical device. For severe reflux, always consult your GP or child health clinic.
Planners and books
Downloading, the Mum Pack and the free Birth Pack.
How do I get my digital planner or book?
Right after payment you'll get a separate email with the download link. Your file is a PDF that you can fill in digitally or print. Nothing received? Check your spam or email info@mimmti.com.
What's in the Mum Pack?
The Mum Pack consists of the Pregnancy Journal & Planner, the Baby Book The First Year and the Birth Pack. Bought separately, the three cost €39.90 in total; with a MIMMTI diaper bag you pay €14.95.
Is the Birth Pack really free?
Yes. You can download the Birth Pack with birth plan, hospital bag checklist and diaper bag packing list for free on this page.

Can't find your question?
Real people. No bots.
Email us and we'll help you within 2 working days, usually the next working day. We don't read emails at the weekend. Add your order number and it goes faster.
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