Customer service

Returns

Not happy? You have a 14-day return period. Here's how to sort it out in a few steps.

  • Order before 6 pmships today
  • Free shippingfrom €69.90
  • 14-dayreturn period
  • 2-year warranty5 years on the frame

Not completely happy? Then simply send it back. You have a 14-day cooling-off period, starting the day your parcel arrives.

How to send something back

  1. Register your return via our returns portal. Enter your order number with a # in front, for example #30500.
  2. You get a QR code right away. You do not need a printer.
  3. Drop off your parcel at a pick-up point near you.
  4. Your money is back within 5 working days after we have received your return, via the same payment method.

What to keep in mind

  • The product is unused and undamaged, and in its original packaging.
  • The return costs are for your account. If we made a mistake, we pay them.

Prefer a different color?

Send your bag back via the returns portal and order the color you do want straight away. That way you have it at home fastest. Not sure? Email us and we will think along with you.

Received damaged or the wrong item?

That should not happen. Email a photo and your order number to info@mimmti.com within a week, and we will look into it for you.

MIMMTI · Schelphorst 77, 1771 SM Wieringerwerf · info@mimmti.com

Another question?

Have a look at the FAQ first, it covers almost everything. Still stuck? We'll help you within 2 working days, usually the next working day. Add your order number and it goes faster.

View the FAQ Contact

MIMMTI · Schelphorst 77, 1771 SM Wieringerwerf · customer service Mon-Fri 9:00-17:00