Customer service

Shipping & delivery times

When your parcel arrives, what it costs and who we ship with.

  • Order before 6 pmships today
  • Free shippingfrom €69.90
  • 14-dayreturn period
  • 2-year warranty5 years on the frame

Delivery times

  • Netherlands: ordered on working days before 18:00, delivered the next working day. Ordered after 18:00, at the weekend or on a public holiday? Then your parcel ships the next working day.
  • Letterbox parcels (Sleepynest, SleepyBeebi, Rest Bundle, nursing cover, Wash & Go Bag and loose accessories): within 1-2 working days, fits through the letterbox.
  • Belgium: 2 working days
  • Germany: 2-3 working days
  • Luxembourg and France: 3 working days
  • Rest of Europe: 3-6 working days
  • Digital products (planners and books): in your inbox right after payment.

Need it by a fixed date? For a baby gift, baby shower or holiday: order a few days earlier and you are always safe.

Shipping costs

  • Free shipping from €69.90 in the Netherlands, Belgium and Germany.
  • Netherlands: €4.95.
  • Belgium and Germany: €5.95.
  • Rest of Europe: €14.95.

You always see the exact amount at checkout, before you pay.

Carrier

In the Netherlands, PostNL delivers your parcel. Outside the Netherlands we usually ship with FedEx. As soon as your order is on its way, you will receive a tracking link by email (check your spam folder too).

Parcel not received?

Has your tracking been stuck for 2 working days, or have you received nothing after 3 working days? Email info@mimmti.com with your order number and we will look into it with the carrier. Does it say "delivered" but you have nothing? First check with your neighbours and in a safe place near your door, and then email us within 48 hours.

Cooling-off period and warranty

You have 14 days to change your mind (see Returns). Our bags come with a 2-year warranty, and 5 years on the function of the Stay-Open frame of the MIMMTI 1.0 and 2.0.

Contact

MIMMTI · Schelphorst 77, 1771 SM Wieringerwerf, Netherlands
Email: info@mimmti.com · Customer service: Mon-Fri 09:00-17:00
KvK: 84778954 · VAT: NL863364548B01

Another question?

Have a look at the FAQ first, it covers almost everything. Still stuck? We'll help you within 2 working days, usually the next working day. Add your order number and it goes faster.

MIMMTI · Schelphorst 77, 1771 SM Wieringerwerf · customer service Mon-Fri 9:00-17:00