Customer service
We're happy to help.
You'll find most answers below or in our FAQ, straight away and without waiting. Still stuck? We'll help you within 2 working days, usually the next working day.
Mon-Fri 9:00-17:00. We don't read emails at the weekend: if you write on Saturday or Sunday, you'll hear from us by Tuesday at the latest. Add your order number and it goes faster.
Frequently asked
Your answer may already be here.
The questions we get most often, with the answer. Not here? Send us a message below.
All frequently asked questionsMy parcel hasn't arrived yet
Your shipping email contains a tracking link, so you can see exactly where your parcel is (check your spam too). Has tracking stood still for 2 working days, or is there still nothing after 3 working days? Email us your order number and we'll look into it straight away. Does it say "delivered" but you have nothing? Check with your neighbours first.
Something broken? How the warranty works
The warranty covers material defects that didn’t result from use; you’ll usually notice a material defect within the first few weeks. Wear and tear, overloading, machine washing and misuse aren’t covered. Read the warranty terms and how to report it: with your order number, photos and a short explanation.
Returns or exchanges
Register your return within 14 days via our returns portal, using your order number including the # (for example #30500). You'll get a QR code, no printer needed. Prefer a different colour? Send it back and order the colour you do want. You'll get your money back within 5 working days after we receive your return.
Cancel an order or change your address
Email us as soon as possible with your order number (and for an address change: street, house number including any addition, and postcode). As long as your parcel is still in our warehouse, we'll update the address or cancel your order. If it has already been handed to the carrier, that's no longer possible and you can send it back within 14 days.
Received the wrong item or it's damaged
Email a photo of what you received and your order number to info@mimmti.com within a week. We'll sort it out as quickly as we can.
Where do I find my digital planner or book?
You'll get it straight after payment, in a separate email with the download link. Nothing received? Check your spam folder or email us.
Our reply always comes from info@mimmti.com. Nothing yet? Check your spam folder.
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